After viewing the video, think about how a store can increase recovery rates on returns but also ensure customer satisfaction.

Homework 2: 1 pages with at least 2 references

Watch this video https://www.youtube.com/watch?v=LLvGY51ueXw about Ryder then consider how Ryder or similar companies might increase an organizations competitive advantage? Also consider how best to manage transportation expenses in reverse logistics.

Homework 3: 10 pages with at least 2 references

Using primarily trade industry publications, research a company or industry that does CRM, SRM, or Reverse Logistics either very well or very poorly. Describe why they do CRM, SRM, or Reverse Logistics well or poorly and if appropriate how they might improve. Paper must be at least 10 content pages, APA format, 12pt, Times New Roman.

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