Chapter 01: Assignment: An overview of organizational behavior
1. The effects of OB on personal and organizational success (Connect)
Use your knowledge of organizational behavior to select the correct answer for the following question.
Organizational behavior is the study of human behavior in organizational settings, the interface between human behavior and ———-, and the organization itself.
Employees
Ethics
Responsibility
The Organization
Which of the following are ways that organizational behavior impacts organizational success? Check all that apply.
Appropriately applying organizational behavior principles positively influences a firm’s stock price.
Appropriately applying organizational behavior principles positively influences a firm’s retention of valued employees.
Appropriately applying organizational behavior principles decreases destructive conflict.
Appropriately applying organizational behavior principles improves employee motivation.
Appropriately applying organizational behavior principles decreases employees’ trust in the company.
Select the correct answer for the following question below.
Organizational Behavior
Organizational Theory
Management
Business Strategy
————helps explain and predict how people and groups interpret events, react, and behave in organizations. It also describes the role of organizational systems, structures, and processes in shaping behavior.
2. Basic management functions and skills (Connect, Perform)
Use your knowledge of management functions to correctly answer the following question.
As you sit at your desk on your first day back after a rejuvenating vacation to the Caribbean, you bring your mind back to your work as the head of a beverage bottling plant. You have a lot of work to catch up on, and need to prioritize what is most important to address today. Because you need to improve the efficiency of your business unit you review the latest productivity and efficiency metrics to identify ways to keep inventory costs down.
Which of the following basic management functions did you just engage in?
Controlling
Leading
Organizing
Planning
For each example presented in the following table, identify the managerial function being illustrated.
Example of Managerial Work
Conceptual Skills
Interpersonal Skills
Diagnostic Skills
Technical Skills
Motivating a new hire to perform well in the training program at Marriott
Identifying a new business area that GE can successfully pursue
Checking software code for accuracy at Google
For each example presented in the following table, identify the managerial function being illustrated.
Example
Leading
Organizing
Controlling
Planning
As Facebook grew, Mark Zuckerberg had to redefine employees’ areas of responsibility and increase the number of hierarchical layers in the organization to maximize efficiency and performance during the company’s rapid growth.
Marco Armen is a production manager at The Iowa Metal Stamping Company. To reduce the amount of non-recyclable waste the company produces, Marco creates a feedback and reward system for employees to reduce their amount of non-recyclable scrap resulting from the company’s stamping process.
Bill Owen’s team at Lamar Advertising recently lost a big account and team morale has fallen. Bill decides to treat his employees to lunch and give them a pep talk to show his appreciation and to let them know that he believes in the team.
Use each of these key terms to best complete the following sentences. Use each term no more than once.
Technical
Interpersonal
Conceptual
Diagnostic
When Sonia, a new graduate, begins her career as an engineer, she will most rely on her —-?—–skills to perform her job responsibilities at Boeing.
When Pedro tries to persuade his teammates to increase their production rate he is most heavily relying on his —–?—-skills.
When Marissa Mayer became CEO of Yahoo and tried to identify how to turn around the ailing company she relied heavily on hers —-?—kills.
When Mark Zuckerberg came up with the idea for Facebook and decided to make a company to pursue the idea, he relied most heavily on his —-?—skills.
3. Strategic context of OB (Connect)
For each example presented in the following table, identify the business strategy illustrated.
Example of Business Strategy
Specialization
Customer Intimacy
Cost Leadership
Growth
Chipotle Mexican Grill opened about 200 new restaurants in a year to maintain its strong financial performance.
Dunkin’ Donuts decided to focus on selling donuts rather than a wide variety of baked goods.
Netflix uses complicated mathematical techniques to allow it to make accurate movie recommendations to its customers.
Match each business strategy description with the corresponding organizational behavior concept. What would the organization’s focus need to be to execute each strategy?
Business Strategy
Organization Behavior Concept
Starbucks is primarily following a specialization strategy and focuses on a narrow set of beverage and food products.
1. Automate as many jobs as possible
2.Focus on problem solving and teamwork
3.Increase operational flexibility and employees’ customer knowledge
4.Support a customer service culture
Old Navy relies on a cost leadership strategy and needs to keep all of its expenses as low as possible.
1. Automate as many jobs as possible
2.Focus on problem solving and teamwork
3.Increase operational flexibility and employees’ customer knowledge
4.Support a customer service culture
A firm decides to specialize in designing new and innovative apps for the iPhone and to outsource their production.
1. Automate as many jobs as possible
2.Focus on problem solving and teamwork
3.Increase operational flexibility and employees’ customer knowledge
4.Support a customer service culture
Jeweler Tiffany & Co. is following a differentiation strategy and wants to charge a high price for high quality jewelry.
1. Automate as many jobs as possible
2.Focus on problem solving and teamwork
3.Increase operational flexibility and employees’ customer knowledge
4.Support a customer service culture
4. Contextual perspectives on OB (Connect)
Choose the correct term for each of the missing labels in this diagram.
A flowchart depicts systems approach to organizations. The flow is from inputs to outputs, through transformation. The inputs and outputs are represented in a circle, while the transformation is represented in a rectangle. Text corresponding to the inputs reads, “Material inputs; human inputs; financial inputs; and information inputs.” Text corresponding to the transformation reads, “Technology (including manufacturing, operations, and service processes).” Text corresponding to the outputs reads, “Products/services; profits/losses; employee behaviors; and new information.” The feedback from the outputs passes to the inputs, which is represented by a left arrow from the outputs to the inputs. The outputs have an impact on the environment, which is represented by a left arrow from the outputs to the environment. The environment in turn has an impact on the inputs, which is represented by a left arrow from the environment to the inputs.
A. Behaviors, system, technology, financial strategies
B. System, employee behaviors, transitional notes, technology
Select the correct answer for the following question.
Scientific management did which of the following?
Was readily accepted by workers
Gave workers control over how they did their jobs
Decreased productivity
Increased the monotony of work
Check the box under the aspect of the systems perspective to OB illustrated by the situation being described.
Example
Process
Outputs
Inputs
Hershey has large manufacturing facilities that turn cocoa beans, sugar, and milk into a wide variety of delicious chocolate products.
After offshoring many employees’ jobs and reducing pay for those who remain, the surviving employees of Acme go on strike.
Sue is a manager at a large chemical plant for Exxon. She pulls up the most recent inventory reports to see if the plant’s production targets are likely to be met.
Match each term with its definition.
Definition
Term
Organizations are cooperative systems and workers’ orientations, values, and feelings are important parts of organizational dynamics and performance.
Human Relations movement
Interactionalism
Scientific Management
Situational Perspective
System
An interrelated set of elements that function as a whole.
Human Relations movement
Interactionalism
Scientific Management
Situational Perspective
System
In most organizations, situations and outcomes are influenced by other variables.
Human Relations movement
Interactionalism
Scientific Management
Situational Perspective
System
Individuals and situations interact continuously to determine individuals’ behavior.
Human Relations movement
Interactionalism
Scientific Management
Situational Perspective
System
Productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.
Human Relations movement
Interactionalism
Scientific Management
Situational Perspective
System
5. Managing for effectiveness and research (Connect, Perform)
Select the correct answer for the following question.
Kyongji is slightly more productive than Bernadette but she refuses to work overtime, often expresses negative opinions about the organization, and is often late. Bernadette is often willing to work overtimeand seldom misses work. Kyongji is probably ——?—-than Bernadette.
A better organizational citizen
A higer performer
More committed
A lower performer
Match each work outcome with the corresponding organizational behavior concept. What is each behavior an example of?
Work Outcome
Organizational Behavior Concept
Organizational Commitment
Amy volunteers to help a new coworker learn how to use the company’s intranet
Mary sells 20 cars in a month
Ryan steals 1,000 from the company
Tyler plans to quit in a few months
Dysfunctional Behavior
Amy volunteers to help a new coworker learn how to use the company’s intranet
Mary sells 20 cars in a month
Ryan steals 1,000 from the company
Tyler plans to quit in a few months
Performance
Amy volunteers to help a new coworker learn how to use the company’s intranet
Mary sells 20 cars in a month
Ryan steals 1,000 from the company
Tyler plans to quit in a few months
Productivity
Amy volunteers to help a new coworker learn how to use the company’s intranet
Mary sells 20 cars in a month
Ryan steals 1,000 from the company
Tyler plans to quit in a few months
Read the example scenario, then answer the following question.
Andy and Laura were talking during their break from their jobs at a retail store.
ANDY: I just got scheduled for a double shift on Sunday. It’s OK though—I know the boss really needs me until we’re able to hire two more people.
LAURA: Yeah, that’s a bummer, but I agree that it should only be for a little while.
Which organizational behavior concept does their conversation best illustrate?
Performance
Commitment
Sabotage
Productivity
Select the correct answer for the following question.
Turnover, Incivility, Absenteeism, Theft
——?——-can damage an organization’s culture.
Use each of these key terms to best complete the following sentences. Use each term no more than once.
Intuition
Scientific method
Hypothesis
Theory
Independent variable
Dependent variable
Correlation
Meta-analysis
Global replication
The variable predicted to be affected by something else
A collection of verbal and symbolic assertions that specify how and why variables are related, and the conditions under which they should and should not relate
Relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings
Relying on an understanding of many of the norms, expectations, and behaviors of others learned from living and working with them
A statistical technique used to combine the results of many different research studies done in a variety of organizations and for a variety of jobs
The size and strength of the statistical relationship between two variables
6. Book framework (Connect, Perform)
Match the following examples to the correct element of the framework of this book.
Answer
Element of framework
Example
Why do individuals do what they do?
A.
Getting a new research and development team at Pfizer to leverage the diversity of their knowledge and expertise to come up with a new blockbuster drug
Why do groups and teams do what they do?
B.
Managing politics and power struggles at Goldman Sachs to ensure that customer needs are being ethically met.
Why does leadership matter?
C.
How to create a culture at your new technology startup that promotes innovation, trust, and high performance
How do organizational characteristics influence effectiveness?
D.
Motivating a new customer service employee at Aflac Insurance with a work-from-home day if performance targets are met
Choose the correct term for each of the missing labels in this diagram.
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