Start initial post by responding to the following:
• Propose ways that a healthcare organization might make use of a patient portal.
• Recommend features or functions that a patient customer would find valuable in a patient portal (e.g., appointments, prescriptions).
• Assess how the portal can increase customer satisfaction.
• Determine what analytics you would use to assess the value of a portal.
• Reflect on your experience working with or using a patient portal. Evaluate the portal, describe the features you find most interesting, and propose recommendations for improvement.
• The use of patient portals poses risks, such as privacy and security breaches and inappropriate patient use. Propose steps to mitigate such risks.

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