· Identify an essential business process or workflow in your organization that needs improvement.

· How does the performance of this business process or workflow contribute to the organization’s competitiveness?

· What metrics are currently used (or should be used) to monitor the performance of this business process or workflow?

· Describe any shortcomings such as delays, bottlenecks or quality issues.
Note: The discussion questions for this week and next week will help you prepare for your first assignment, Part A of your Operational Excellence Course Project, due in Week 4. Before beginning this discussion question, read the Course Project overview on pp. 16-17 of the Course Guide.

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