MGmT620 Week 7 Quiz

Question 1

Which of the following summarizes project performance and provides useful information for continuous improvement?

Customer acceptance

The audit report

Team evaluation

360-degree feedback

Project summary

Question 2

At what level of the Project Management maturity model is the project information system fine-tuned; specific and aggregate information is provided to different stakeholders?

Level 1

Level 2

Level 3

Level 4

Level 5

Question 3

When conducting performance reviews of individuals, begin the process by informing him or her what the team has noticed/observed about his performance.

true

false

Question 4

Motivation can be the chief challenge when wrapping up closure activities.

true

false

Question 5

Which of the following is NOT a wrap-up closure activity that might be found on a checklist?

Getting delivery acceptance from the customer

Reassigning project team members

Closing accounts and seeing all bills are paid

Evaluation of team performance

Creating a final report

Question 6

At what level of the Project Management Maturity Model does formal application of Project Management take place?

Level 1

Level 2

Level 3

Level 4

Level 5

Question 7

The term ______ denotes specific efforts at identifying lessons learned on specific projects, whereas the term ______ was coined in the late 1980s from a research study paid for by the US Government.

maturity model, retrospectives.

retrospectives, maturity model.

project evaluation, retrospectives.

retrospectives, project evaluation.

project evaluation, maturity model.

Question 8

When conducting post-project audits, the main tool a facilitator uses is _____.

a final copy of the issues log

a review session regarding the project scope

survey

the earned value analysis

the customer

Question 9

Which part of the audit report examines in detail the underlying causes of problems, issues, and successes relative to the project and includes concise, factual review statements of the project?

Classification

Analysis

Recommendations

Lessons learned

Appendix

Question 10

Performance appraisals generally fulfill two functions. The first is to identify individual strengths and weaknesses and to develop action plans for improving performance. The second involves salary or merit adjustments. Why should these two functions be addressed at different times?

It is too much information to discuss at once.

Employees are so eager to learn about a potential raise that they tend to tune out constructive feedback.

Managers tend to spend too much time talking about how the employee can improve his or her performance and not on justifying the salary adjustment.

If employees are upset over a salary adjustment, they will be more willing to listening to ways they can improve.

If the manager is giving employees good news regarding their salary adjustment, they will not have to discuss the employees’ strengths and weaknesses.

Question 11

Establishing an informal culture which values improvement that drives the organization occurs in which of the following Maturity Model Levels?

Ad Hoc Project Management

Formal Application of Project Management

Institutionalization of Project Management

Management of Project Management System

Optimization of Project Management System

Question 12

Which of the following is not a major activity associated with project closure?

Getting delivery acceptance from the customer.

Shutting down resources and releasing to new uses.

Returning project players to an ‘on the beach’ status.

Closing accounts and seeing that all bills are paid.

Delivering the project to the customer.

Question 13

The key requirement in selection of the facilitator is one who is the end-user.

true

false

Question 14

The following are distinguishing characteristics of retrospectives methodology EXCEPT

it uses an independent facilitator.

it develops a system that prioritizes information and does so according to who needs to receive it.

an owner, typically a team member, is assigned.

reviews cannot be linked to percent complete.

a repository is developed that is easy to use.

Question 15

For lessons learned to be effective and usable by others a(n) ___________ needs to be assigned to assure it is properly documented and understood.

stakeholder

owner

project manager

software developer

facilitator

Question 16

The ________ feedback approach gathers anonymous feedback solicited from others that is compared with the individual’s self-evaluations.

360-degree

control

survey

creative

managerial

Question 17

The following are general tips for conducting performance reviews EXCEPT

begin the process by asking the individual to evaluate his or her own contributions to the project.

use other team members’ performance as a method to compare and evaluate.

when you must be critical, focus the criticism on specific examples of behavior and not on the individual personally.

be fair and consistent in your treatment of all team members.

treat the review as only one point in an ongoing process.

Question 18

With the survey information in hand, the closing facilitator visits one-on-one with the _______, the _______ and other stakeholders to dive deeper into cause-effect impacts.

product owner, the chief financial officer

team leader, project leader

team members, project manager

project leader, project manager

project manager, program

Question 19

The content of the audit report typically includes the following topics EXCEPT

lessons learned.

analysis.

recommendations.

appendix.

team reviews.

Question 20

When the project may be completed early with some parts of the project eliminated this is considered ___________ closure.

normal

premature

perpetual

changed priority

failed project

Question 21

When performing a retrospective for a project, whoever is performing the retrospective needs to be perceived as being independent and unbiased.

true

false

Question 22

Assessing what fundamental organizational culture properties affect project successes and failures, or become a hindrance to project teams, is a part of the retrospectives methodology.

true

false

Question 23

It can be a significant challenge to keep the project team ___________ as the project nears completion.

focused

working

energetic

together

performing

Question 24

The typical mechanism for evaluation of teams is a(n) ________ administered by a consultant.

questionnaire

interview

survey

meeting

evaluation process

Question 25

Project managers should wait to give feedback to the project team and team members until the project has been completed. Giving feedback throughout the project can distract project teams.

true

false

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