One of the most important areas of focus in pursuing operational excellence is improving inventory and supply chain performance. In addressing the following questions, support your response with specific references to this week’s course materials.

· Locate and post a link to a news story from the last six months published in The Wall Street Journal or another reputable source about an inventory or supply chain issue.

· Briefly summarize the issue including what went wrong and the impact this had on customers.

· What steps did the organization and/or its supply chain/logistics partners take to address the issue? What were the outcomes?

· Given the information available at the time, what could have been done differently to mitigate the impact on the supply chain?

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