For many years, healthcare organizations, as well as traditional businesses, have been frustrated that high customer-satisfaction scores do not necessarily lead to higher levels of profitability of sales. Explain why this inconsistency tends to exist and support your claims.

Requirements

Your initial post should be at least 200 words

Correct grammar, spelling, and punctuation are expected.

At least two cited references (APA format) – at the very least, your textbook should be listed as a reference for your discussion board posting.

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