Reflect on a professional encounter that you had with a patient.

· Describe the encounter.

· Describe the communication strategies used and identify the effectiveness of those strategies in that situation.

· Based on evidence, how helpful were those strategies?

· Describe how you knew whether they were effective or not.

· Critique the experience for barriers encountered both from the patient perspective and yours (the provider).

· And finally, if you could do it again, what other or different strategies of communication might you have used? Why?

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