Access the Hospital Compare website listed in your resources for this week. On this webpage, enter the name of a hospital of your choice. The resulting hospital profile includes tabs to find information on the survey of patients’ experiences as well as other performance metrics.

 

Create a table of metrics based on the survey of patients’ experiences similar to the example shown. List the organization’s scores and national scores provided on the website. The metric table example shown was created using tables in a Word document. Alternately, you may wish to use Excel.

 

Table 4. Patient Experiences

 

Metric

 

Patients reported:

 

Hospital G

 

National

 

Nurses always communicated well

 

73%

 

80%

 

Doctors always communicated well

 

77%

 

82%

 

They always received help as soon as they wanted

 

59%

 

70%

 

Staff always explained their medicines before giving it to them

 

64%

 

66%

 

Hospital room and bathroom always clean

 

69%

 

75%

 

The hospital always quiet at night

 

65%

 

62%

 

Information was given about what to do during their recovery at home

 

84%

 

87%

 

Strongly agreed they understood their care when leaving the hospital

 

46%

 

53%

 

Rating their experience a ‘9’ or ‘10’ on a 0 (lowest) to 10 (highest) scale

 

67%

 

73%

 

Would ‘definitely recommend’ the hospital

 

68%

 

72%

 

When you have created your Metric Table in Word, select the tab Insert and then click Chart, from which you will select a bar graph display. Your resulting image should look like the example here. If you created your Metric Table in Excel, select the tab Insert and click Chart, selecting the bar graph display.  

 

A graph of a patient experience  Description automatically generated

 

Figure 3. Hospital G Patient Experiences

 

Your report will include an introductory paragraph followed by a narrative on the importance of the patient experience indicators as compared to the national level and how patients’ perception affects hospital image, reputation, and demand for services. You will also discuss why analyzing patient satisfaction is important to the marketing needs assessment. You will include the metric table and the bar graph chart within the body of your report.

 

Length: minimum of 7 pages, not including the title page and reference page

 

References: minimum of 5 scholarly references—be sure to include the Hospital Compare website in your list

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