First, read Chapter 10 in  The Essential Workplace Conflict Handbook. Additionally, read the  CONTROL Supplementary Document  as well as  CONTROL: The Final Phase of a DMAIC Project . In your initial post, address the following:

 

· Can you find any limitations to your Control phase that should be addressed? What are they specifically?

 

· What might you need to do to ensure that the process owners in the organization will accept your Control measures?

 

· How will the Control phase learning apply to your organization’s specific conflict or to the Garden Depot case study?

 

350-450 words excluding references, APA format and 3 references

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