Before answering Question One, read the definition and description of emotional intelligence on pages 296-299 in your textbook, then complete the Emotional Intelligence (EI) questionnaire at the beginning of Chapter 8. The self-assessment has five competency categories – Self- Awareness (SA); Managing Emotions (ME); Motivating Oneself (MO); Empathy (E); and Social Skill (SS).

 

1. Based on your questionnaire results, identify your two lowest score competencies. If you have multiple, duplicate scores, choose two to write about. (Review the ‘Traits of Those with High EI’ p.300 for ideas).

 

a. Identify behaviors and attitudes that you think contributed to scoring lower in those areas.

 

b. Describe (in your own words) strategies you could implement to improve these competencies.

 

2. Watch The Power of Words, All That We Share, and Empathy: The Human Connection video(s) in the Chapter 8 Online Lecture content. (Refer to pages 305-306 to help you develop your ideas.)

 

a. The Power of Words – Using examples from the video, describe how empathy is displayed and how relationship management is demonstrated.

 

b. All That We Share – Using examples from the video, describe how empathy is displayed and how relationship management is demonstrated.

 

c. Empathy: The Human Connection – Using examples from the video, describe how empathy is displayed and how relationship management is demonstrated.

 

3. Watch at least three of the Diversity and Respecting Differences video(s) in the Chapter 8 online Lecture content (Refer to pages 36-38 and 327-328 to help you develop your ideas.)

 

a. #1 – Identify the video you watched. Using examples from the video, describe how diversity/cultural awareness is displayed and how social awareness and relationship management is demonstrated.

 

b. #2 – Identify the video you watched. Using examples from the video, describe how diversity/cultural awareness is displayed and how social awareness and relationship management is demonstrated.

 

c. #3 – Identify the video you watched. Using examples from the video, describe how diversity/cultural awareness is displayed and how social awareness and relationship management is demonstrated.

 

4. Watch the Respect in the Workplace and Importance of EI in the Workplace videos and read the Civility in the Classroom PDF in the Chapter 8 Lecture content. Using specific examples from the videos and the PDF (Refer to pages 324-326 to help you develop your ideas and make the connection):

 

a. Using specific examples from the two videos, describe behaviors that you think have the most significant negative influence on a productive workplace and workplace relationships. Explain your reasoning, do not just list identified behaviors.

 

b. Using specific examples from the PDF, describe behaviors that are the most disruptive to a positive learning environment (for students and instructors) in your classrooms. Explain your reasoning, do not just list identified behaviors.

 

Emotional Intelligence in Everyday Life 

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