CMSC243: Assignment 1: Business Profile

You will submit the paper, Lastname_Firstname_profile.docx in Blackboard

under assignments.

Continuing Case: Online Tutors, Inc.

Online Tutors, Inc. provides Online tutoring. They are doing well with

scheduled tutoring sessions, but would like to offer on demand tutoring in

addition.

Online Tutors’ president, Mary Montgomery, sent a letter to IT consultant,

Julie Martin, to help develop the system for the new services. During the

project, Julie will work closely with Ryan Lewis, who manages Online

operations. You, as an intern will assist Julie. You are eager for the chance to

make a good impression in your first professional job.

Background

Online Tutors, Inc. provides Online tutoring. Currently, families subscribe. A

subscription allows them to download work sheets, watch educational

videos, and receive 1 hour of tutoring per month. They can contract for

additional tutoring. All tutoring is scheduled and takes place Online. They

would like to expand to offer on-demand tutoring services also.

Mary Montgomery, president, heads the management team. Three managers

report to her at the firm’s headquarters: Jay Murphy, manager, finance;

Natasha Rivers, manager, sales, and marketing; and Ryan Lewis, manager,

Online services. There are managers for several high demand subject areas:

mathematics, science, computer science, foreign languages, and music.

Online Tutors currently has several systems in place: HR recruits, hires and

trains tutors; an Online portal system facilitates registration of subscribers

and scheduling of tutoring sessions. There is a system, in place, that bills

customers for tutoring services and pays tutors. They use MyBookkeeper, a

popular accounting package, to manage its receivables, payables, and

general ledger. Their Online database maintains subscriber lists, tutor lists,

tutoring sessions, and scheduling. Routine office tasks are handled with

Microsoft Office products.

Mary believes the new on-demand services will require additional data

management capability, and she decided to hire Julie Martin, an experienced

consultant, to work with the Online Tutors team. Julie, has asked you, an

intern, to assist. Julie’s first task was to learn more about business

operations, so she requested a meeting with Ryan. After some small talk,

the discussion went like this:

 

Julie: Tell me about your plans for the new services. I’m especially

interested in what kind of information management you’ll need.

Ryan: Mary thinks that we’ll need more information support because of the

anticipated size and complexity of the new service. To tell the truth, I’m not

so sure. We’ve had no problems with the systems we have in place now and

I don’t really want to do anything to adversely affect the current operations.

Julie: Maybe we should start by looking at the similarities — and the

differences — between the new

services and the existing ones.

Ryan: Okay, let’s do that. First of all, parents currently schedule ongoing

tutoring sessions, such as French lessons, computer science. They make the

schedule in advance, and the tutoring sessions are scheduled for one or

more days per week, for several weeks. Usually a full semester is booked in

advance. Now, we want parents to be able to login and find a tutor to help a

child with homework on the spot. We would need to have a way for tutors to

indicate when they are available. Then parents would be able to find a tutor

who is available either immediately or very soon, in the subject area. We

would need to track the amount of time the tutor spent with the student so

that the parents could be billed and the tutor paid.

Julie: So, how can we help?

Ryan: I realize that this would be a great revenue source, but I don’t want

to do anything that would affect the current operations, but I don’t know

where to start.

Julie: Ryan, that’s why I’m here. I’ll work with you and the rest of the team

to come up with a solution that supports your business.

Ryan: Sounds good to me. When can we start?

Julie: Let’s meet first thing tomorrow. Send me an organization chart and

your thoughts and concerns about the new services. We’ll try to build a

model of the new service so we can identify the business functions. When we

know what the functions are, we’ll know what kind of information is needed

or generated by each function. That will be our starting point.

Julie has given you your first assignment:

 

Use the information given in the initial letter and your own experience and

Internet research to complete the following tasks. These are essential first

steps in understanding the business.

Tasks

Create a professional looking document to address the issues noted below.

Be sure that you have corrected all spelling and grammar errors and clearly

label all sections of the report.

1. Use your own words to describe the system the client has requested.

2. Give a name to the system in as few words as possible.

3. Who are the users of the system?

4. Using the terminology from the text, what type of systems this?

5. What are some of the processes you think the system will require?

6. Does the system support any of these categories: ERP (Enterprise resource

planning), transaction processing, business support, knowledge

management, or user productivity? Why or why not?

7. Create a business profile for the company. Be sure to indicate areas that

need more information.

Resources

Company profile examples

1. Write a business profile

2. Examples of business functions

3. Examples of business processes

4. Signs a business needs ERP

5. Why knowledge management is important

Example: Patient Portal: Assignment

Requirements:

The score will be zero if you are not met any of the following requirements:

 Submit the Assignment as a Word Document.

 There is a heading with your name and description of the assignment at the

top.

 The assignment addresses the request from Mary Montgomery.

Item Points

Label every section of the assignment clearly. 3

Layout is clear and easy to read. 3

 

There are no spelling or grammar errors. 3

The description of the system is clear and addresses the system the

client has requested.

 

4

 

The name of the system is clear and to the point. 4

Identify all users of the system. 5

The type of systems is complete and accurate. 5

Identify at least 3 processes the system will require. 5

The type of business functions the system supports is complete and

accurate.

 

5

 

The business profile follows the format of the example and is on a

separate page.

 

3

 

The business profile has the correct name, address, and information

according to the letter from client.

 

5

 

The business profile identifies all key personnel according to the letter

from client. Spell names correctly.

 

5

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